LOS ANGELES (CNS) – With visitors flocking to Los Angeles to attend the Super Bowl on Feb. 13, Airbnb announced Friday that it will implement a designated customer support team to assist Los Angeles hosts and guests.
During the week of Feb. 7, the team will be available to address big and small problems that arise during reservations in the Los Angeles area.
The specialized team will also include Airbnb Safety Team members to support L.A.-area hosts and guests during an emergency. If a crisis takes place during an active reservation, hosts and guests can use the app’s one-touch Urgent Support Line to speak with someone on the Airbnb Safety team within 30 seconds. Support in Japanese, Brazilian Portuguese, French, Korean, Dutch, Spanish, Malay, German, Italian, Czech and Hungarian is also available.
People who live near Airbnbs can report parties at the Airbnb listings by calling the company’s 24/7 Neighborhood Support Line at 1-855-635-7754. Airbnb announced a global ban on parties at its listing on Aug. 20, 2020, with gatherings of more than 16 people prohibited. Disruptive parties and events of any size are also prohibited.
An un-regulated Airbnb rental in Inglewood was the scene of a mass shooting Jan. 23. The guests were holding a birthday party for 20-year-old Breahna Stine, that left her, her sister, and two friends dead. An unidentified attendee
There is still conflicting accounts as to who was the actual renter of the unit. Property records detail there is an ADU in the rear of the home, however, residents told several news outlets a Swedish couple was renting the home.
There is growing concern that renters are subleasing to others, without the owners knowledge and/or written consent.
Inglewood Mayor James Butts has said the council will take up the Airbnb issue at its Feb. 1 meeting.
2UrbanGirls contributed to this report.